Refunds & Returns

You may return an unread hardcover within 14 days of delivery for a refund of what you paid for the book.

It needs to come back in the condition it arrived: unmarked, unbroken spine, with any slipcase or band. A book that has been read, annotated or damaged is not returnable under this clause — though it may still be covered by the next one.

Tell us within 48 hours of delivery and send a photograph to info@romanreads.com. We will replace it, or refund it in full including postage, whichever you prefer.

You do not pay return postage on a book that arrived damaged or was the wrong title. That one is ours.

Once a digital edition or audiobook has been opened, it cannot be returned — there is no way to hand it back. By opening it before the return window ends, you agree to that.

This does not cover a file that is broken, incomplete, or not the book it claims to be. Tell us and we will fix it or refund it.

Every hardcover comes with its digital edition at no charge. If you return the hardcover, access to the free digital edition ends with it. Nothing is deducted from your refund for it, because nothing was charged for it.

Write to info@romanreads.com with your order number and what you would like to happen. We will reply with a return address and confirm anything you need to include.

Please don't post a book back before writing — an unannounced parcel is hard to match to an order, which slows your refund down.

If you are returning a book because you changed your mind, you pay the postage. If it arrived damaged, faulty or wrong, we do.

Use a tracked service. Until a returned parcel reaches us it is still your risk, and we cannot refund a book that never arrives.

Refunds go back to the original payment method — we cannot send a refund somewhere else. Expect it within 10 working days of the returned book reaching us, plus whatever your bank takes to show it.

We refund the price of the book. Original outbound postage is refunded too where the return is our fault, or where you are cancelling the whole order before dispatch.

If the order has not been dispatched, write to info@romanreads.com and we will cancel it and refund it in full, postage included. Once it is with the carrier, treat it as a return.

Nothing in this document reduces the rights the law of your country gives you as a consumer. Where the two differ, the law wins.